FAQ

First, we need to make sure that everybody is in good physical condition and adheres to our weight limits of 240 pounds for men and 210 pounds for women. Then we check availability. If the date you requested is available, we complete the reservation with a couple of details. A credit card is necessary to hold your reservation. Book online here.

We accept credit cards, traveler checks, payments through PayPal, and cash. For cash, PayPal, and traveler check payments, we still need to have the credit card information to hold the reservation. The card will be charged the day of the tour (unless for online bookings which payments are instant).

We take kids from 6 years old and up or weighing at least 50 pounds. If there is a child weighing slightly less than that, he/she can go tandem with a sibling or with one of the tour guides.

Minimum age for our River Caving Tour is 8 years old, however children participating in this tour should be active and used to doing physical activities, otherwise it could be very exhausting for them.

Although we have received a lot of grandparents who have done the complete tour, we recommend that older people participating meet out physical requirements and are used to doing some exercise. The tour is not recommended for people with serious conditions on the back, knees, or ankles. People with recent surgeries should not take part in the tour.

Our tours take part in the forest and in the river (for those adding river activities), where you will hike through uneven, sometimes with loose or slippery rocks, uphill and downhill paths for a considerable amount of time. All participants should be in good health and good (average) physical condition, and adhere to our weight limits of 240 pounds for men and 210 pounds for women. The weight should be proportional to the height, and in order for the harnesses to fit, waist size should be no larger than 40 inches. Participants should wear sneakers or close toed shoes with a good grip sole or water shoes for river caving options.

Our adventure tours are not suitable for people with conditions on the back, hip, knees, ankles, overweight or heart conditions. Pregnant women should not take part in our adventure tours.

Yes, as long as the other people in your party are doing the ziplines, you can join the group for the hiking and caving portion of the tour. Distances are not so long, so you can walk through the trails that connect all the platforms. This way you can be near the group all the time, taking pictures, and even be on the rappelling station, which is on a deck with river views where you can sit and watch while the others rappel down the cliff. Then, you walk through a trail that takes you to the next platform, where you can rejoin the group. If you are a come-along, you only pay an entrance fee of $7.

From Isla Verde: 2 hours
Old San Juan: 1 hour 45 minutes
Rincón, Isabela: 1 hour 40 minutes, recommended 2 hours
Aguadilla: 1 hour 30 minutes
Ponce: 1 hour 30 minutes, recommended 2 hours
Guánica: 2 hours
Mayagüez: 1 hour 30 minutes
Cabo Rojo: 2 hours
Fajardo, Río Grande, Luquillo: 2 hours 30 minutes, recommended 3 hours
Humacao: 2 hours 30 minutes
Arecibo: 1 hour

It’s always a good idea to allow yourself a little more time in case of traffic.

For specific directions, please see our Location and Directions page.

We don’t recommend using a GPS or Google Maps to get to our location because it doesn’t work well in this area. You can use it to get out of your hotel’s area, but once you are on the highway, please follow the directions that we have on the website under Location and Directions.

You just need to bring a bottle of water per person and light snacks. It is ok to carry a small backpack for your water and snacks. You can also bring a change of clothes (which you can leave in the car) so you can change after the tour in case you bathe in the river. Sunscreen and bug spray are optional.

We recommend coming in comfortables clothes like shorts and t-shirts. You can wear your bathing suit underneath your clothes if you want. For footwear, we recommend wearing sneakers or closed-toed shoes. Please do not wear flip-flops.

On the River Caving Tour participants will get completely wet.  You can wear sneakers, closed toed shoes with a good grip sole or water shoes. Open sandals are not suitable for this tour. Participants will not be allowed to do this tour on flip flops.

Yes, rappelling is optional. If you don’t want to do it, you just wait until the other people do it and then you follow a trail that reconnects you with the next platform.