Frequently Asked Questions
These are the questions that most of our customers ask before making a reservation. Feel free to email us at [email protected] if you have questions that are not posted in this section.
- Where are you located?
We are located in the central part of the island, in the town of Utuado. This is the northern karst or limestone region of the Island.
- How do I make reservations?
First, we need to make sure that everybody is in good physical condition and adheres to our weight limits of 240 pounds for men and 210 pounds for women. Then we check availability. If the date you requested is available, we complete the reservation with a couple of details. A credit card is necessary to hold your reservation. Book online here.
- How do I pay for the tour?
We accept credit cards, traveler checks, payments through PayPal, and cash. For cash, PayPal, and traveler check payments, we still need to have the credit card information to hold the reservation. The card will be charged the day of the tour (unless for online bookings which payments are instant).
- What is the minimum age to do the ziplines?
We take kids from 6 years old and up or weighing at least 50 pounds. If there is a child weighing slightly less than that, he/she can go tandem with a sibling or with one of the tour guides.
- Is there a maximum age to do the adventure?
Although we have received a lot of grandparents who have done the complete tour, we recommend that older people participating meet out physical requirements and are used to doing some exercise. The tour is not recommended for people with serious conditions on the back, knees, or ankles. People with recent surgeries should not take part in the tour.
- Do you have physical requirements?
Yes, all participants should be in good (average) physical condition and adhere to our weight limits of 240 pounds for men and 210 pounds for women. The weight should be proportional to the height, and in order for the harnesses to fit, waist size should be no larger than 40 inches.
Our adventure tours are not suitable for people with conditions on the back, hip, knees, ankles or heart conditions. Pregnant women should not take part in our adventure tours.
- I am coming with a group but I don’t want to go on the ziplines. Can I still go on the tour?
Yes, as long as the other people in your party are doing the ziplines, you can join the group for the hiking and caving portion of the tour. Distances are not so long, so you can walk through the trails that connect all the platforms. This way you can be near the group all the time, taking pictures, and even be on the rappelling station, which is on a deck with river views where you can sit and watch while the others rappel down the cliff. Then, you walk through a trail that takes you to the next platform, where you can rejoin the group. If you are a come-along, you only pay an entrance fee of $7.
- How far are you from my hotel?
From Isla Verde: 2 hours
Old San Juan: 1 hour 45 minutes
Rincón, Isabela: 1 hour 40 minutes, recommended 2 hours
Aguadilla: 1 hour 30 minutes
Ponce: 1 hour 30 minutes, recommended 2 hours
Guánica: 2 hours
Mayagüez: 1 hour 30 minutes
Cabo Rojo: 2 hours
Fajardo, Río Grande, Luquillo: 2 hours 30 minutes, recommended 3 hours
Humacao: 2 hours 30 minutes
Arecibo: 1 hour
It’s always a good idea to allow yourself a little more time in case of traffic.
For specific directions, please see our Location and Directions page.
- What are your GPS coordinates?
We don’t recommend using a GPS or Google Maps to get to our location because it doesn’t work well in this area. You can use it to get out of your hotel’s area, but once you are on the highway, please follow the directions that we have on the website under Location and Directions.
- What do I need to bring to the tour?
You just need to bring a bottle of water per person and light snacks. It is ok to carry a small backpack for your water and snacks. You can also bring a change of clothes (which you can leave in the car) so you can change after the tour in case you bathe in the river. Sunscreen and bug spray are optional.
- What should I wear for the tour?
We recommend coming in comfortables clothes like shorts and t-shirts. You can wear your bathing suit underneath your clothes if you want. For footwear, we recommend wearing sneakers or closed-toed shoes. Please do not wear flip-flops.
- A couple of people in our group are not sure about rappelling. Can we skip that part?
Yes, rappelling is optional. If you don’t want to do it, you just wait until the other people do it and then you follow a trail that reconnects you with the next platform.